Is your site secure? Will the information I provide during the purchase process be protected?
Yes. This website is 100% secured with 128-bit SSL certificates, both order management and credit card capture. We do not share information with anyone. See our Privacy Policy for more details.
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How long have you been in business?
We have a 14 year New York business history. All of it related to the plumbing market.
For more info see About Us page.
Start With Trust - R&M Plumbing Design (MasterFaucet.com) Member of Better Business Bureau. BBBOnLine Participation and BBB Accreditation
Confirmed.
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Where are you located?
We are located in 758 Birginal Dr Bensenville IL 60106 USA.
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Is there a warranty on your products?
Yes. All of our products carry the Manufacturers Warranties. Click on the Warranty link for a breakdown on the various warranties.
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What payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express, Checks, Money Orders, and PayPal.
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How will I know you have received my payment, shipped my order, etc?
We will notify you of every event in the purchase process complete with the FedEx or UPS Tracking Screen upon shipment so you can see exactly where your order is at any given time. If we use the Postal System for your shipment we will send notification upon its departure.
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How long will it take to receive my order?
In most instances you will receive your order in approximately 2-4 bussiness days from the payment date.
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What if you do not have the product I order?
In the event we are unable to supply what you ordered within 2 to 4 bussiness days we will notify you with an anticipated delivery date. Should you decide not to wait we will be happy to refund your payment in full with no questions asked.
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How can I verify you have the product that I want to order before I pay for it?
Simply send us an email message with the product you require, we will check inventory levels and reply in a timely manner.
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