Return Policy

We do accept returns and exchanges 60 days after your purchase.

Product must be in its original condition and packaging.

Master Faucet will refund shipping costs only if the return has resulted from our error.

Send all returns via FedEx, UPS or USPS and include the required insurance and signatures.

All products will be inspected prior to credit approval.

Please note that is usually takes us 3-5 business days to process returns after they arrive at our location.
We will notify you via e-mail of our refund once we have it processed.

Products that have been installed are non-returnable.

To return an item please request an RGA (return goods authorization) from us at sales@masterfaucet.com or contact us by phone at (877) 757 2347. Small items comes with the return address label.

Small items comes with the return address label.

Return address: 758 Birginal Dr Bensenville IL 60106

Once a RGA number is issued the returned product needs to be returned within 60 days.

No returns accepted on all steam showers and shower enclosures.

Limited Lifetime Warranty (U.S.A. Only)

Residential Products: GROHE provides the following warranties on its products to the original purchaser, installed in a residential application. This warranty is effective for all faucets sold after January 1, 1997.

Mechanical Warranty: A Limited Lifetime Warranty is provided on all mechanical parts to be free from manufacturing defects in materials and workmanship under normal use for as long as the original purchaser owns their home.

Finish Warranty

• General Finish Warranty: A Lifetime Warranty is provided on all GROHE product finishes to the original purchaser against manufacturing defects in materials and workmanship.

• InfinityFinish: A Lifetime Warranty is provided on all GROHE products with the InfinityFinish to the original purchaser against manufacturing defects in materials and workmanship.

At its option, GROHE will repair or replace any part or finish that proves to be defective in material and/or workmanship under normal installation, use and service.

To obtain warranty repair or replacement the faulty part or product is to be sent along with proof-of-purchase (original sales receipt) from the original consumer purchaser to:

Grohe America, Inc.
241 Covington Drive
Bloomingdale, IL 60108
Telephone inquiries can be directed to: (630) 582-7711

This warranty is extended to the original consumer owner, but does not cover installation or any other labor charges and shall not apply to any products or parts of products which have been:

a) Repaired by unqualified persons or not using original GROHE spare parts or altered in any manner unless previously authorized in writing by GROHE; or

b) Damaged as a result of misuse, negligence, accident or faulty installation or maintenance; or

c) Installed or used in a manner contrary to GROHE's printed instructions; or

d) Damaged by the effects of dirt, limescale or aggressive cleaners.

This is the exclusive warranty by GROHE, which does not make any other warranty of any kind, including the implied warranty of merchantability.

This warranty excludes all industrial, commercial, and business usage whose purchasers are extended a one (1) year limited warranty from the date of purchase, with all other terms of this warranty. (See following for commercial products.)

Commercial Products: GROHE warrants its products installed in a commercial application to be free from manufacturing defects for a period of one (1) year from the date of acquisition by original owner. Replaced products or parts are warranted only for the period remaining under the initial warranty.

THIS WARRANTY IS LIMITED SOLELY TO THE ABOVE AND THIS WARRANTY AND ANY WARRANTIES IMPLIED BY STATE LAW WILL APPLY ONLY FOR THE APPLICABLE WARRANTY PERIOD SPECIFIED HEREIN. ALSO, GROHE WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE, EXPENSE OR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED ON WARRANTY, CONTRACT OR NEGLIGENCE AND ARISING IN CONNECTION WITH THE SALE, USE OR REPAIR OF THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL DAMAGE OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. UNLESS OTHERWISE CONTRARY TO STATE LAW GOVERNING THE PURCHASE, GROHE'S LIABILITY WILL NOT EXCEED THE CONTRACT PRICE FOR THE PRODUCT CLAIMED TO BE DEFECTIVE OR UNSUITABLE.